Shipping policy
Every Vintellia order is packed and shipped with the same care that goes into the formula itself. Here's what to expect from checkout to your doorstep — processing times, rates, and what we do if something goes astray.
1. Processing Time
Orders are processed Monday through Friday, excluding public holidays. Most orders leave our fulfillment partner within 2–3 business days of purchase.
Orders placed after 3:00 PM CST begin processing the following business day. During launch weeks or promotional periods, processing may take slightly longer — we'll always note this at checkout if it applies.
Note: Pre-order and limited-shade items ship separately once available and will show an estimated ship date on the product page.
2. Rates & Methods
We currently ship within the United States only. Rates are calculated at checkout based on your order.
- More than Standard: 3–5 business days — $5.00, free on orders $50 and up
- Standard: 5–8 business days — $3.00
Transit times begin once your order ships, not on the day it's placed, and are estimates from our carrier rather than guarantees.
3. Tracking Your Order
You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our fulfillment center. If you don't see it within 3 business days of ordering, check your spam folder before reaching out.
Tracking can take 24–48 hours to update once generated, so an inactive link the same day it's issued is normal.
4. Lost, Damaged & Delayed Packages
We package every order to arrive intact, but if yours shows up damaged, or tracking says delivered and it isn't there, contact us within 7 days of the delivery date and we'll make it right.
- For damaged items, include a photo of the product and packaging.
- For missing packages, we'll file a claim with the carrier on your behalf — this can take 5–10 business days to resolve.
- Vintellia is not responsible for packages marked delivered by the carrier to a correct address, but we'll still help you sort it out.
5. Address Changes & Cancellations
Because orders move into processing quickly, we can only update shipping details or cancel an order within 2 hours of purchase. Contact us right away and we'll do what we can — once an order has entered fulfillment, we're unable to make changes.
Please double-check your address at checkout, including apartment or unit numbers — we aren't able to redirect a package once it's shipped.
6. Quick Answers
Do you ship to PO boxes or APO/FPO addresses?
Yes, via USPS Standard. Express shipping isn't available for these addresses.
Do you ship internationally?
Not at this time — we currently ship within the United States only. We'll announce it if those changes.
Can I combine two orders into one shipment?
Once an order is placed, we're unable to combine it with another. Reach out before either order ships or we'll see what we can do.
What happens during holiday periods?
Carrier delays are more common around major holidays. We'll post any known cutoff dates for holiday delivery on our homepage as they approach.
Do you offer local pickup?
Not at this time. All Vintellia orders currently ship directly from our fulfillment partner.
Questions? Reach us at ashley@vintelliabeauty.com