Refund policy

Refund & Return Policy

At Vintellia Beauty, your satisfaction matters to us — but because our products are cosmetics applied directly to the skin, we have a few important guidelines to keep everyone safe and happy.

Sealed Products
For hygiene and safety reasons, each lip gloss is heat-sealed before shipping. Once this seal is broken, the product can no longer be returned or exchanged. We're unable to accept returns on opened or used products.

Order Cancellations
Changed your mind? If you need to cancel or make changes to your order, please contact us within 24 hours of placing it, or before your order ships — whichever comes first. Once an order has shipped, we're no longer able to cancel it.

Returns of Unopened Products
If your order arrives and you'd like to return it unopened, you're welcome to do so at your own expense. Please reach out to us first so we can provide instructions. Return shipping costs are the responsibility of the customer.

Damaged or Incorrect Items
We know mistakes can happen in shipping, and we want to make it right. If your order arrives damaged, defective, or if you received the wrong item, please contact us within 48 hours of delivery with your order number and a photo of the issue. We will strive to make it right.

Refund Processing
Once your cancellation or return is approved, we'll process your refund within 2–5 business days. Please note that after we issue the refund, the timing for it to appear in your account depends on your bank or card provider's processing times, which is outside of our control.

Questions?
If you have any questions about your order, reach out to us at ashley@vintelliabeauty.com. we're happy to help.